Frequently Asked Questions
All packages are shipped best way based on the delivery address. We utilize FedEx, UPS, and USPS delivery services to ship. Order amount for calculating shipping cost is before taxes. Please note we do not ship on Saturdays, Sundays, or US nationally observed holidays. Packages that are sent back for insufficient address, refused package, could not deliver, mailbox full, or any reason beyond our control are subject to an $8 fee, which will be deducted from your original purchase upon issuing a refund. Ensure your address is correct at checkout, as we cannot change information once the order is being processed.
- Ground shipping only
- Shipping available only within the US
- Regional Charge will be added to all orders outside the contiguous states.
- Hawaii: $250.00 additional charge
- Alaska: $250.00 additional charge
We will gladly accept returns of products purchased directly from our website. If you purchased from a retailer or distributor, please contact them for additional details on how to return. For returning products purchased directly through our website, please email CustomerService@pellonusa.com to initiate a return authorization within 30 days of receiving your shipment. You can return most new, unopened items for a full refund (excluding those marked as Final Sale on their product page). Customer is responsible for return shipping and fees unless otherwise noted. Original delivery feeds are refunded only if returns are for defective product or incorrect orders. We do not accept C.O.D. deliveries for returns, exchanges, or any delivery of any sort.
At this time, we do not accept exchanges. If another size, style, and/or color is needed; please return the product following our return policy and place a new order. We do not accept C.O.D. deliveries for returns, exchanges, or any delivery of any sort.
Full Product Listings and Samples
If you purchase through a distributor, your account representative will be able to assist you with getting a retail guide for ordering reference.
For a full product list, please click here: Product Listing
Where to Purchase & Distributors
Pellon® Products are available at your local quilt shop and the retailers listed below:
For a Listing of our North America Wholesale Distributors, please click here: Wholesale Distributors
Which side of product is fusible?
Most of our products have either a dot adhesive or a spray adhesive. The dot adhesive is on the rough side, where you can usually see the dot. The spray adhesive is the shiny side. When in doubt, take a small sample and test it covering both sides with a paper towel or fabric so you can insure that you do not make any fusing mistakes.
How do I remove fusible web adhesive from irons, crafting tools, or fabric?
Pellon® Fusible Webs are intended to be permanent and there is no guarantee it will be able to be removed from your fabric or ironing board cover. However, if the adhesive is not too deeply embedded into the fibers, you may be able to remove most, if not all, from your fabric. Here are some tips that have worked for us:
- To remove the appliqué; heat it up with your iron without pressing. While it is still warm and being careful as the appliqué will be hot, gently remove the appliqué.
- There is a product on the market called Carbona® for Glue and Adhesives. This is a spot remover that can be found in most supermarkets in the laundry aisle. Follow the directions on the bottle, being careful to pre-test first for colorfastness, etc. This product will cause the adhesive to “gum” up and then it can be removed.
- If you have Wonder-Under on the bottom of your iron, you can purchase a product called “Hot Iron Cleaner”. This is sold in a tube and you can find it in most notions areas of your local fabric department. This works quite well in getting adhesive residue off your iron. We would suggest that if you use a lot of fusibles, that you purchase an Teflon® sole plate for the bottom of your iron such as Iron-Safe® which can also be purchased in your local fabric department. Adhesives wipe quickly and cleanly off your iron with this protector.
Do I need to pre-shrink interfacing?
Generally the answer is no. While we do suggest pre-washing or pre-steaming your fabric to remove any shrinkage or finish that might interfere with the fusing process, there are only a few interfacings that need to be pre-shrunk. That would be listed on the interleaf (instructions). For example, we recommend pre-shrinking our SF101 Shape-Flex® Cotton Fusible. To pre-shrink this and any other fusibles, fill a sink with warm water. Place interfacing in water for about ten minutes. Do not put in washer or dryer by itself or you may loosen the adhesive. Gentle squeeze out excess water and allow to dry.
Can I use a handheld steamer to fuse my interfacing?
No, you need to use a standard household iron or steam press if you can adjust the heat, time and pressure. Keep in mind that with most fusibles, in order to get a full, permanent bond you need four things – heat, steam, time and pressure. If you are missing any of these, you may not get the bond you expect. Always follow the instructions that are included with your product purchase.
How do I remove paper backing from paper-backed fusible webs?
Start by peeling from corner or score the backing at narrow point from one side to the other of the appliqué. Bend at this point to start the release process.
What do I do if my wash-away stabilizer does not completely dissolve?
We would recommend increasing the water temperature. The product should dissolve in any temperature water, but if you’re having troubles, warm-hot water might be best. Lightly agitate the project and brush along the back where the product is adhered with your fingers.
Can I sew through your fusibles; will it gum up my needle?
Yes, all Pellon® products are sewing needle friendly. We recommend using a ball point needle. If you run into a little stickiness, we suggest you place a drop of Sewers Aid® on your needle. It works wonders!
Are wider widths of interfacing available?
Yes, some of our most popular products are available in 60″ on Overstock.com.
What is a press cloth?
A press cloth is a lightweight fabric (usually cotton or a cotton blend) that you use with most fusibles for several reasons. First, it protects your iron from getting any adhesive on it. Second, when fusing with steam, it helps insure that you are getting enough. Plus, as an extra bonus, it helps determine if your iron is hot enough. When you pick up your iron and move it to the next location, the spot you left should be almost dry.
How do I use Tru-Grid™?
When using a pattern, start by printing the project pdf for your reference. Copy the design from the smaller grid to the larger grid by filling in each square in the grid in the same way as the original. Don’t try to sketch the entire pattern at one time. Instead, look for the key points. It may be necessary to count squares in each grid to see where to begin, but it is not difficult to do. Use a pencil so that you can erase, if necessary. When you are satisfied with your drawing, go over the lines to darken them. If you are scaling up your own design, you’ll first need to draw a scaled grid on your original design for a reference in creating the Tru-Grid™ pattern.
What is the difference between the knit interfacings?
The 180 Knit-N-Stable™ is a circular weave and stretches in all directions. The 150 Easy-Knit™ is a tricot weave with cross stretch and little stretch up and down.
Which laminate is safe to come in contact with food?
For a food safe laminate, use 875 Lamifix™ https://developer.pellonprojects.com/products/875-lamifix/
What battings are available?
For an overview of all batting offerings, click here.
Do I need to pre-shrink my cotton or cotton blend batting before quilting?
Cotton and Cotton Blend battings can shrink up to 3-5%. To avoid shrinkage prior to use, we suggest you soak the batting in hot water for 20 minutes. DO NOT AGITATE WHEN WET. Gently wring or press out excess water and lay flat to dry. After your quilt is complete, you can machine wash cold on a gentle cycle and dry in dryer on low setting for best results.
Do I need to pre-shrink my 100% polyester batting or fleece?
No, these products do not need to be pre-shrunk.
What is a scrim binder?
Scrim binder is a thin sheet of polypropylene — very much like a dryer sheet — that is needle punched onto one or more sides of batting as it is processed. Not all scrim binders used today are alike. Pellon® batting uses only a very lightweight scrim. This adds strength and durability that is sought by machine workers yet allows softness and ease of stitch that everyone appreciates. Our scrim does not create heavy, dense and stiff results. When quilting your project, there is no right or wrong side of the batting to have face up during stitching.
What is needle punching?
Cotton quilt batting in today’s marketplace is the most commonly known needle punched product. This process bonds together fibers of any type by ‘carding’ or repeatedly punching the fibers with barbed needles. The more a fiber is needled, the denser & stronger it becomes. No chemicals are needed when using this method of bonding fibers. Pellon® Cotton Battings are offered in both White and Natural, needle punched as well as needled onto scrim binder.
What should I use to stabilize my t-shirt quilt?
There are several different products which will work well in your T-Shirt Quilts. Like many other questions, there is more than one answer to this one. We suggest you check out one of our Tuesday Tips on our Blog here.
What is thermal bonding?
Thermal bonding is a process in which fibers are tossed in a large container and mixed with a very small percentage of ‘low-melt’ polyester. Once this is tumbled together, it is laid out onto a conveyor belt and passed through an oven. The poly fibers melt, surrounding the wool or polyester fibers. This is then passed through heated rollers that seal and compress the fibers to the desired height. The majority of ‘low-melt’ polyester is dissipated in the process leaving a small amount remaining. Thermal bonding provides a very soft and airy result
What is the best batting for machine quilters?
Pellon® Natural Blend 80/20 Batting with scrim binder is a favorite with all machine quilters whether using a home sewing machine or a long arm machine. The scrim binder holds together the soft fibers with a gentle strength preventing distortion. 100% Wool batting is another favorite as it is extremely soft and has wonderful drape.
What is the warmest batting?
Knowing the characteristics of certain fibers may help you come to your own conclusion. Polyester does not allow air to pass through which traps body heat inside, making for a very warm quilt. 100% Wool is a natural fiber and a natural insulator making it very warm and ideal for cold temperatures but is much more costly than polyester. A quilt made with 80/20 blend has 80% cotton and 20% polyester which offers good warmth retention and is substantial in weight without being stiff and heavy. If you live in an extremely cold climate, the answer may be to use more than one quilt as needed.
What do the different colors on Pellon® products mean?
Each color on a package or label refers to a different product usage as it relates to your project needs. This system helps identify the correct product you need easily.
Apparel: Interfacing used in mostly clothing to provide structure and support to fashion fabrics in areas where strengthening is needed. Apparel interfacings are available in basics, luxury fusibles and specialty items.
- Basics – Basic Interfacing used mostly in clothing. These are some of our most popular styles and are often thought of as beginner friendly.
- Luxury Fusibles – Used mostly for clothing, these exclusively fusible interfacings cater to a more experienced and quality minded consumer. They offer a more varied range of applications and featured that the Apparel Basic products lack.
- Specialty – These interfacings are also mostly used for clothing and all have a specialty use not found in any of the other apparel areas. They might be used for tailoring, aiding in garment construction or have the ability to stretch or recover in a certain way.
Crafts and Home Décor: Includes stabilizers, tracing cloths, embroidery and mixed media. These products are designed to make your projects quicker and easier.
- Tracing Cloths -These are non-interfacing materials used in garment/craft patterning and creation. They do not become part of the final product. 810 Tru-Grid® is the patterning material we to use with all of our Pellon Project patterns.
- Stabilizers – These interfacings are firmer than Apparel interfacings and are mostly used for crafts and home décor projects but can also provide extreme support in garment construction.
- Embroidery – These products are used to stabilize your embroidery material and to avoid stretching and distorting while stitching, especially while using a machine. These embroidery products are then taken out by washing away, cutting away or tearing away.
- Mixed Media – Lutradur®, a mix between fabric and paper, is a spun bonded polyester sew-in for crafting, sewing, quilting and fiber art. It can be manipulated in any way paper can but has the strength and permanence of a textile. Lutradur® can be printed, painted, dyed, stamped, foiled, burned and sewn.
Quilting: Products include Batting and Fleeces available in many different fibers and fiber blends. Pellon® quilting aids help quilters achieve $nished quilts more efficiently.
- Fleece – Fleece is often used in crafting and small quilting projects. Several fleeces have special qualities such as fusible adhesive and insulation. All fleeces are 45” wide.
- Batting – Used for quilting and quilting products. Batting comes in a variety of fiber content and thicknesses. It is sold in prepackaged sizes (18” x18” squares, craft, throw, twin, queen and king) as well as on boards and rolls.
- Quilting Aids – A range of products designed to help quilters achieve better quality finished quilts efficiently.
Fusible Webs: Available in both paper backed and no backing varieties. Fusible webs bond fabric to fabric or any other porous surface such a wood or cardboard.
Fuses in seconds and fabric stays soft.
- Paper Backed – Webs that have a paper backing and it peeled off after application to reveal a second fusible side of the product.
- No Backing – Webs that do not have a backing and are fused on both sides at once.
Embroidery: These products can be used to stabilize embroidery material while stitching. They will help to avoid stretching or distortion during the embroidery process.
- Tear Away – Embroidery stabilization that can be torn away after project completion. Prevents distortion and helps to avoid stretching while stitching. Use more layers for custom levels of stability and tear away layers separately.
- Cut Away – Stabilization that can either remain with the fabric, or be cut away. Helps to prevent stretching or sagging stitches.
- Wash Away – Stabilizes embroidery materials to avoid pulls or distortion while stitching. Easy wash away removal for no-show stabilization.